Help Center

New to Shinbao? Learn the basics of creating an account and placing your first order.

• Creating an account
• How to browse products
• Placing your first order
• Managing your profile

Track your orders, understand shipping options, and manage deliveries.

• Shipping information
• Order tracking
• Delivery issues
• International shipping

Need to return an item? Learn about our return policy and refund process.

• Return policy
• How to start a return
• Refund timelines
• Exchange process

Manage your account settings, addresses, and preferences.

• Update your profile
• Change password
• Manage addresses
• Email preferences

Learn about payment methods, security measures, and protecting your account.

• Accepted payment methods
• Privacy policy
• Secure checkout
• Report fraud

Information for sellers and those interested in becoming vendors.

• Become a vendor
• Vendor dashboard guide
• Listing products
• Vendor policies